1. Support channels
You can create a private ticket in the app's support section or email destek@vibeqmusic.com. Your in-app support messages are shared with support administrators; they are not visible to other users.
Developer and contact person: Emre Akkaya.
2. Reporting incorrect pharmacy information
If you see an incorrect address, phone number, or duty schedule, include the following in your report:
- The pharmacy's name, province, and district.
- The date and approximate time you noticed the error.
- Which information is incorrect and, if you know it, the correct information.
If you send an image, cover or hide personal information and notifications. Reports may be reviewed; an immediate correction or definitive confirmation of the pharmacy's operating status cannot be guaranteed.
3. Describing an app issue
Use “Nöbetçi Eczaneler — Support” as your email subject. Describe the steps that led to the issue, the result you expected, your iPhone model, your iOS version, and the app version if you know it. Do not send passwords, security codes, or confidential device identifiers.
If the list does not load, check your internet connection and try again. If location-based results are unavailable, you can continue by selecting a province and district, and review location permissions in your iPhone settings.
4. Privacy and data deletion requests
The app does not have user accounts. However, support messages, installation identifiers, and technical usage logs may still be processed. You can request access to, correction of, or deletion of your data.
- Send an email to destek@vibeqmusic.com with the subject “Nöbetçi Eczaneler — Privacy Request”.
- Clearly describe your request, such as deleting a support conversation, correcting inaccurate information, or obtaining information about your data.
- To help us find the relevant record, provide your support ticket number if you have one; otherwise, share the ticket title and approximate date. If you previously contacted us by email, using the same email address is helpful.
- Provide a contact address where you can receive a response. If necessary, we will request only the additional information needed to match the record to you and process the request securely.
Your request will be assessed under the conditions and within the time limits set by applicable law. Deletion may be restricted for records that must be retained by law or are needed to protect a legal right; you will be informed of the outcome and the reasons. For processing carried out independently by Google, Apple, or your chosen maps app, you can also use the relevant provider's request channels.
Do not send identity documents, identification numbers, health records, or payment card details with your initial request. If additional verification is required for the request, you will be informed of the appropriate method. Detailed information about data processing and your rights is available in the Privacy Policy.
5. Frequently asked questions
Do I have to grant location permission?
No. You can browse pharmacies by selecting a province and district. Location-based proximity and distance features may be limited depending on your permission settings. You can change your permission in your iPhone's Location Services settings.
How can I make sure the pharmacy is open?
Before you set out, call the pharmacy using the phone number in the app. Duty lists may change or updates may be delayed. A listing does not guarantee that a pharmacy is currently open or that a medicine is available.
Is there a charge for the app?
The app is free and contains ads. The current version has no subscriptions or in-app purchases. Your mobile operator's rates apply to internet use and calls to pharmacies.
What happens if I decline tracking permission?
You can still use core features such as finding pharmacies. Declining tracking permission does not disable usage analytics or remove all ads. The Privacy Policy explains how analytics and advertising data are processed.
Can other users see my support messages?
Support tickets are not public; they are handled by the app's administrators. Even so, please do not include sensitive data such as health or identity information in your messages.
Will uninstalling the app delete all my data?
Uninstalling the app does not automatically delete all records held on the server or by service providers. For support tickets and other personal data, you can follow the data deletion steps on this page.